THE FINE PRINT
frequently asked questions.
What are LYNGR candles made from?
Our candles are hand-poured in small batches using a premium coconut wax blend, high-quality fragrance oils, and FSC-certified wooden wicks.
They're vegan, cruelty-free, and made with fragrance oils that are free from phthalates and parabens.
Why wood wicks?
Because ambiance matters.
Our FSC-certified wooden wicks create a subtle crackle while they burn — part cozy fireplace, part very convincing reason to stay home.
Wooden wicks burn a little differently than traditional cotton wicks, so proper wick care makes a difference. Visit our Candle Care page for everything you need to know.
Are LYNGR Candles vegan and cruelty-free?
Yes. Our candles are vegan and cruelty-free.
Are your candles phthalate-free?
When will my order ship?
All LYNGR candles are hand-poured in small batches. Please allow 2–5 business days for your order to be processed before shipping.
During launches, holidays, or especially busy periods, processing may take a little longer. Once your order is on its way, you'll receive a shipping confirmation email with tracking information.
You can find more details in our Shipping & Returns page.
What if my tracking hasn't updated or my package say delivered?
First, give the tracking a little time — carriers occasionally experience delays in scanning or updating packages.
If your tracking hasn't updated for several days or your package is marked delivered but you can't locate it, contact us at support@lyngrcandleco.com and we'll help you figure out the next steps.
Do you offer free shipping?
Yes! We offer free standard shipping on orders $75+.
For orders under $75, available shipping options and rates will be shown at checkout based on your delivery address.
Do you accept returns or exchanges?
Due to the nature of our products, all sales are final and we do not accept returns or exchanges.
If something is wrong with your order, though, we absolutely want to know about it. You can find the full details in our Shipping & Returns and Refund Policy.
What if my candle arrives damaged, melted, defective, or incorrect?
Contact support@lyngrcandleco.com within 48 hours of delivery with your order number and photos of the issue, and we'll make it right.
Candles are temperature-sensitive, so some softening or sweating can occasionally happen during warm-weather shipping. If your candle arrives warm, keep it upright and allow it to return completely to room temperature before lighting.
Can i change my shipping address after placing an order?
Email us at support@lyngrcandleco.com as soon as possible.
We'll do our best to update your address before your order ships, but we can't guarantee changes once your order has entered fulfillment or been handed over to the carrier.
How strong are your candles?
Strong enough to actually smell. Not so strong that you need to leave the room.
We formulate our candles with scent throw in mind, but fragrance strength can vary depending on the scent, room size, airflow, and how long your candle has been burning.
How long do your candles burn?
Burn time varies by candle size, fragrance, and how your candle is burned. Proper wick trimming and burn habits will help you get the most out of every candle.
For the best burn (and the longest life), check out our Candle Care guide.
Why does my candle look slightly different?
Because they're made by actual hands, not a machine.
Every LYNGR candle is hand-poured in small batches, so slight variations in the appearance of the wax are completely normal. Coconut wax can also naturally develop subtle changes in texture or appearance, especially after temperature changes.
None of this affects the fragrance or performance of your candle.
How do i choose a scent without smelling it first?
Start with what you already know you like.
We've organized our scents into fragrance families like Cozy, Fresh, and Bold to make finding your type a little easier. Each product page also includes fragrance notes and a scent description to give you a better idea of what you'll actually smell.
Still indecisive? That's exactly why we made Discovery Boxes.
Can i try the scent before buying a full-size candle?
Yes! Our Discovery Boxes are designed for exactly that.
Each box includes a curated selection of mini candles so you can experience multiple LYNGR scents at home before committing to your favorites. Discovery Boxes are released by collection and may have limited availability.
What's the difference between candle sizes?
Mostly: how much candle you want in your life.
Our larger candles offer a longer burn and work especially well in larger spaces, while our smaller sizes are great for bedrooms, bathrooms, offices, or trying something new.
Many LYNGR scents are available in more than one size, so you can choose what works best for your space (and your level of commitment).
Do you offer bulk orders, corporate gifting, or event favors?
Yes! If you're planning an event, putting together client gifts, or just need an unusually large number of candles (we support this), we'd love to hear about it.
Email support@lyngrcandleco.com with what you have in mind, your approximate quantity, and your timeline, and we'll let you know what we can accommodate.
How can i contact you?
Questions about an order, a candle, or something else entirely? We're here to help.
Email us at support@lyngrcandleco.com or visit our Contact Us page. We typically respond within 1–2 business days.